Frequently Asked Questions

The relevant guarantee periods are:

Most of our products have an extended warranty option at no extra cost. Extended warranty is subject to completion of the online product registration on https://aquallabrassware.com/productregistration/ which must occur within 90 days of purchase.

Taps and Showers:

Aqualla Brassware Ltd taps and showers all have a 12 year warranty when registered online (2 years parts and labour / Remaining 10 years parts only).

Exclusions include: Hoses – 2 year warranty. O rings, Diverter and Cartridges – 5-year warranty

Towel Warmers: All Aqualla Brassware Ltd towel warmers have a 5-year warranty (2 years parts and labour / Remaining 3 years parts only), and Aqualla Brassware Ltd valves have a 2-year warranty.

Accessories: All Aqualla Brassware Ltd accessories have a 12-year warranty, (2 years parts and labour / Remaining 10 years parts only).

Radiators: All Aqualla Brassware Ltd radiators have a 5-year warranty, (2 years parts and labour / Remaining 3 years parts only). Electric heat elements have a 2-year warranty.

Mirrors: All Aqualla Brassware Ltd mirrors have a 5-year warranty, (2 years parts and labour / Remaining 3 years parts only).

We strongly advise against using a product at a lower pressure than stated as the product will not achieve a sufficient flow rate to operate effectively.

The Aqualla Brassware brochure and website provide the minimum operating pressure for each product in our range. They will be classified into 3 sections;

• Low pressure 0.2 bar
• Medium pressure 0.3 – 1.0 bar
• High pressure 1.0 bar and above

We recommend using a damp cloth with water only to clean all products. Some cleaning products may contain substances which can react with the chrome plating. Cleaning with certain products can result in tarnishing or pitting to the chrome finish.

We recommend you maintain your shower every 12 months, especially if your area has hard water. Maintenance should include filter cleaning and de-scaling. Please see the “Product maintenance procedures” for instructions.

Please check the following:

• Filters – they may need cleaning
• Thermostatic cartridge – it may need maintaining or re-calibrating
• Hot water supply and pressure – it may be isolated or blocked further down the pipework
• Cold water pressure – it may not be balanced*

Please see the “Product maintenance procedures” for instructions.

*Hot and cold water feed should be within 0.5 bar pressure of each other. If this is not the case you can either fit a pump to the hot water supply or a pressure reducing valve to the cold water supply.

You will need to isolate both the hot and cold water supply to the shower before commencing re-calibration. Please see the “Product maintenance procedures” for instructions. You may need to do this if your temperature control handle becomes stiff.

You will need to isolate both the hot and cold water supply to the shower before commencing cleaning. Please see the “Product maintenance procedures” for instructions.

If your product is regularly maintained the cartridge should last for 10 years. If you require a new cartridge please email us at support@aquallabrassware.com

The hot water should always feed from the left and the cold from the right. Not all houses use this system so please check before beginning installation. If the water feeds are not connected in this way you will experience either very hot or very cold water exiting the valve as the water is not able to mix correctly.

This is most likely caused by grit or debris in the water system which has entered the thermostatic cartridge through the filters at the valve inlet. Remove the thermostatic cartridge and rinse under a good flow of water to dislodge any debris. In certain cases it may require the exposed valve to be disconnected from the wall to inspect for build-up of debris at the valve inlet filters. Please see the “Product maintenance procedures” for instructions. If this does not solve the problem please contact support@aquallabrassware.com to request a new cartridge.

It is normal to find a small residual flow of water for a few seconds after the tap is turned off. If this occurs for a prolonged period of time remove the cartridge and rinse under a good flow of water to dislodge any debris. Please see the “Product maintenance procedures” for instructions. If this does not solve the problem please contact support@aquallabrassware.com to request a new cartridge. Alternatively, specialised aerators* are also available from Aqualla Brassware.

First check that your water pressure matches the minimum required for your product. If it does, check that all filters or aerators are free of debris. To do this remove any cartridges or aerators and rinse under a good flow of water to dislodge any debris. You will have to isolate the water supply to the tap before you remove the cartridge. It is also recommended to remove the product and measure the flow of water coming from the outlet. Please see the “Product maintenance procedures” for instructions. If this does not solve the problem please contact support@aquallabrassware.com to request a new cartridge.

There are 3 possible causes;

1. 1. The non-return valves may be sticking
   2. The hot and cold water may not be balanced*
   3. Air may be entering the system

*Hot and cold water feed should be within 0.5 bar pressure of each other. If this is not the case you can either fit a pump to the hot water supply or a pressure reducing valve to the cold water supply.